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About CSUSB

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want



Department Summary

The Technology Support Center (TSC) is the one-stop-shop for support, information, and consultation of all technology-related matters. On a 24/7 basis, the Technology Support Center provides the university with effective, timely, and consistent responses to technology support needs.

The TSC is the issuer of Coyote OneCard, the official CSUSB identification card. We provide students, faculty, and staff assistance and training on-campus resources such as MyCoyote, Canvas, campus email systems, Google G Suite, Office 365. We also assist with desktop support and provide access to many campus-licensed software.

The TSC is also in charge of Cherwell, the campus Enterprise Service Management (ESM) system. What started as an IT Service Management (ITSM) system quickly grew campus-wide as multiple departments outside of IT realized the benefits of using Cherwell for workflow, digital forms, asset management, and web portals. A few of the non-IT departments that have been onboarded on the campus ESM include Human Resources, Accounting, Parking, Environmental Health & Safety, and Property Management.


Job Summary

Under minimal supervision of the Assistant Director of the Technology Support Center, the incumbent will provide development and administration of the campus Enterprise Service Management system. The incumbent will also provide technical support to the campus OneCard and various other systems. The following responsibilities include:
  • Intake of enhancements and fixes to the campus ESM workflows, digital forms, web portals, etc.
  • Document and perform weekly changes made in the campus ESM as requested.
  • Look to build automation into the campus ESM when appropriate to help with repetitive tasks.
  • Meets with departments to understand their service offerings, design process workflows, develop digital forms, and onboard and train on the campus ESM.
  • Work with other departments to leverage ESM API's to integrate various other systems.
  • Provide technical support for the Coyote OneCard system. This includes maintaining and supporting the ID card software and CBORD software.
  • As requested by different departments, will extract photos and card information for systems such as public transportation (OMNI, Sunline, Sundiego), Engage, door access (Vanderbilt), Student Health Center, campus police (Maxient), rec center (Fusion), housing (Starrez), and PeopleSoft.


Employment Status: Full-time,

California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.
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Information Technology Consultant II (Career Level) / ITS - Technology Support Center
California State University, San Bernardino
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