Indiana University Purdue University Indianpolis - IUPUI
Location: Bloomington, Indiana,
Internal Number: 296898
VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)
Tier 2 Support is a department within University Information Technology Services (UITS) that provides advanced desktop, server, mobility, and email support to the IT Professional community of Indiana University, as well as to IT Professionals within UITS. Additionally, staff provide support for IU central systems such as the Student Information System, UITS Account Management, and web hosting services such as IU Sitehosting and WCMS.
Health Technology Services (HTS) Phone Support is a team within Tier 2 Support that provides technical assistance to students, faculty, and staff of the health sciences departments and healthcare organizations across the university.
Consultants provide technical assistance over multiple services such as phone, email, and chat. Job duties include, but are not limited to, the following:
Provides technical advising and troubleshooting support to clients in order to resolve problems reported for multiple service areas, including but not limited to:
Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others).
Central systems (Active Directory, SharePoint, Jamf Pro, SCCM, Exchange Online, and others).
Documents all customer interactions for research, review, and future reference.
Works with clients until a satisfactory resolution is reached. As necessary, escalates issues to the appropriate supervisors, tier 2 staff, on-site technicians, and administrators.
Updates technical documentation in the IU Knowledge Base for both internal and public consumption.
Updates and improves training documentation.
High school diploma or GED.
Experience with supporting Windows and macOS operating systems and software.
Experience with Android and iOS mobile operating systems and software, email systems and protocols.
General knowledge of the network protocols and structure.
High problem solving abilities.
High organizational and communication skills.
An excellent customer service attitude.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
$15 per hour.
HTS Phone Support Consultant are scheduled to work between 20-25 hours per week and are required to have availability to work Monday-Friday from 7AM-6PM on the Indiana University Bloomington Campus.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.