The Implementation Consultant is responsible for the configuration, training and consultation services for customers while they implement and optimize their adoption of symplr products.
Duties and Responsibilities:
Best practices champion and industry knowledge expert on symplr products
Aligns the configuration of symplr products to meet the customer stated business requirements
Schedule and facilitate online and onsite training courses on symplr products
Provide customer deliverables which may include documenting and diagraming business processes, creating end-user training materials, data mapping documents and provide consultative recommendation
Assist customers with the establishment of change management plans to include best practice consultation
Work across the symplr implementation team to ensure customer deliverables align with desired outcomes
Apply analytical and problem-solving skills to work, troubleshoot and resolve challenges as they arise
Exercise discernment – identify how to handle and escalate situations
Take initiative to quickly learn evolving aspects of the role and products
Evaluate implementation methodology and best practices regularly and provide recommendations for improvement
Drive advancement across the organization (sales support, internal enablement, influence on product feature/capabilities, marketing, etc)
Other duties as assigned
Excellent time management, resource organization and priority establishment skills with the ability to multi-task in a fast-paced environment
Ability to work with an optimistic attitude both independently and as part of a team
Excellent communication skills, including writing, articulating, listening and questioning
Ability to facilitate a diverse audience to obtain defined objectives and outcomes
Can present symplr products and diverse concepts to an audience
Evaluate customer's current state and map to future state best practices
Excellent interpersonal and collaboration skills to work with both technical and non-technical individuals
Ability to effectively influence and guide customers
Effectively interface with all levels inside and outside the company, including senior management
Proficient use of Microsoft Office programs, especially Word, Excel and workflow software such as Microsoft Visio, and demonstrated ability to learn applications and programs as needed
Experience creating SQL queries and/or reporting background is a plus
Excellent critical thinking and problem-solving skills
Have HEART. To work here, you must be:
Humble – self-aware and respectful
Effective – measurably move the needle & immeasurably add value
Adaptable – innately curious and constantly changing
Remarkable – stand out in some way
Transparent – openly and honestly sharing knowledge
Bachelor's Degree or equivalent work experience or certifications
Minimum 1 year of experience consulting in the Healthcare GRC industry or experience with symplr products
Clinical background or value analysis experience preferred
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
As the global leader in enterprise healthcare operations including governance, risk management, and compliance software (GRC), symplr has a single mission: to make healthcare GRC simpler, resulting in improved efficiency, better outcomes, and safer patients. symplr customers depend on our provider data management, workforce and talent management, contract and spend management, access management, and compliance, quality, safety solutions to drive positive outcomes and to protect their patients and staff. More information is available at www.symplr.com.
We're based in many major healthcare technology hubs in the US: Houston (TX), Hartford (WI), Nashville (TN), Boston (MA), and Kansas City (KS). We proudly serve over 6,500 healthcare facilities, from small surgery centers to the largest integrated delivery networks (IDNs) and payers nationwide.
Perks & Benefits:
Employer Contribution to Medical, Dental, Vision & Life Insurance
401K with Employer Matching
PTO, Personal Days, Volunteer Days, & 12 Paid Holidays
Casual Dress Code Every Day
Progressive Company Culture
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.