The Quality Management (QM) Consultant is directly responsible to the Chief of Quality Management (QM). The QM Consultant works closely with assigned services/service line chiefs, nurse managers, committee chairpersons and hospital leadership. In addition, the Quality Management Consultant develops and uses collaborative relationships with other medical center disciplines to enhance the delivery of patient care to veterans and provide educational experiences for the staff. Duties are but not limited to: Provides leadership in delivering and improving holistic patient care through collaborative strategies with others, evidenced through various performance measurement, performance improvement, and quality of care activities. Interprets and assures compliance of all policies and procedures. Conducts reviews of policies, procedures and VHA guidelines requiring judgment and interpretation to recommend prioritization of Performance Improvement, Assists in the coordination of the Health Care System activities and preparations for the Joint Commission, OIG, and other external reviews. Supports/ collaborates on policy and program implementation strategies and provision of linkages for the medical center-wide quality management program. Serves as a facilitator and educator for administration, medical staff and service lines in meeting compliance with regulatory or accrediting agencies, VHA directives/handbooks, as well as, community healthcare standards. Participates in the development, planning, implementation, and evaluation of VHA and VISN? wide performance improvement and other related quality initiatives. Formulates/influences policies of the Salem VA Medical Center and the service(s) /committee(s) assigned. Identifies patient care trends that require intervention for improvement of patient care issues or risk situations. There is open and collaborative communication with the Patient Safety Manager. Analyzes data and reports information to appropriate committees/workgroups/Chiefs of Services to identify the need for change in subscribed areas that may include the need to maximize effective resource utilization, minimize risk and ensure effectiveness of clinical quality improvement. Evaluates available options and selects a course of action which will result in the most favorable patient and organization outcomes. Promotes value-driven patient care in a safe, efficient and cost-effective manner, using evidence-based principles. Encourages staff to use problem-solving techniques to optimize the use of resources. Promotes Health Care System mission, vision, and values, customer service standards and VA policies and procedures. Maintains professional knowledge and skills based on current evidence-based practice. Participates in teaching activities and facilitates educational offerings to staff and students regarding Joint Commission preparation, OIG, and other external visits. Actively involved in evaluating practice for any program, committee or service assigned based on established professional, community, or regulatory standards, and recommending and implementing changes to meet those standards. Assesses educational needs prior to implementing program changes. Develops and implements education plan to meet the needs of the program, service, committee. Serves as mentor to develop administrative and clinical skills and abilities of staff members. Work Schedule: Monday - Friday 7:45 a.m to 4:30 p.m. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.