Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.
Work you'll do
A Senior Consultant at Deloitte works within an engagement team and is responsible for identifying business requirements, requirements management, technical design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations. As a technical lead you will be leading a team of offshore developers and guiding the development of ServiceNow solutions.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
â¢ Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
â¢ Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
â¢ Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
â¢ Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
â¢ DigitalMix | an integrated set of platforms to enable business re-platforming
Minimum 2 years of ServiceNow implementation experience in large complex environments, preferably CSM product experience and certifications
Experience identifying and resolving potential trade-offs or conflicts among technical solutions options, and ability to align this with business outcomes or impacts
Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow solution
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Proficient in all phases of the Application Development Lifecycle
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.