Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Our Fraud Strategy team is responsible for the implementation and oversight of Fraud controls to reduce losses, improve call center efficiencies, and improve the customer experience. As a Fraud Strategy Consultant, you will be a Subject Matter Expert in assessing and mitigating Fraud risks. You will have extensive knowledge of the various processes, order flows, and fraud tools; as well as maintain strong collaborative partnerships with our stakeholders.
Work with cross-functional teams (Business, Analytics, Operations, Network, and Compliance) to identify new and emerging threats.
Perform data/statistical analysis and other techniques to assess the effectiveness of system controls or processes to minimize and prevent fraud losses.
Ensure new products are assessed for fraud risks and effective controls are implemented to mitigate risk.
Partner with various business units (Sales, Customer Service, Digital Operations, IT, Corporate Security, Compliance, and Network Groups) to reduce fraud while improving customer experience.
Develop detailed action plans including alarm modifications, policy recommendations, process improvements, and system enhancements.
Tactical and strategic end-to-end project implementation is required and will include UAT planning, process change review, and documentation, training, and communications.
Create new user stories and prioritize appropriately to meet the needs of the business. This includes working with 3rd party vendors, Sales, Operations, Analytics, IT, Channel partners, and Network.
Prepare and deliver executive-level presentations communicating risks, mitigation efforts, and potential impacts to senior management.
What we’re looking for...
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
You'll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Even better if you have:
A degree or Master’s degree or MBA.
Three or more years of experience in finance, risk management, statistics, and project management.
Three of more years of demonstrated proficiency in analytical tools such as Tableau, Clik, SQL, Advanced Excel/Sheets, etc.
Experience designing, creating and implementing complex solutions and analytics to assess risks and routine monitoring.
Ability to meet deadlines, complete important time-sensitive tasks, and adapt quickly to last-minute changes.
Excellent negotiation and communication skills.
Ability to create and work in a team environment.
Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
Demonstrated critical thinking skills in a dynamic, changing environment.
Working knowledge of statistics, reporting, and analytical tools (Tableau, Cognos, SQL) with the ability to perform in-depth analyses of large datasets to identify anomalies.
Advanced proficiency in Excel/Sheets and Slides/PowerPoint for analytics and presentation.
Previous Risk Management or Fraud experience.
Data visualization and ability to design enhancements.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).