Are you an experienced, passionate pioneer in change management, transformation, and technology? A solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).
At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective services with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL, and Gilbert, AZ.
Deloitte Consulting's Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients' organizational results and impact by focusing on challenges at the intersection of business and people. Learn more about our Human Capital practice.
Work you'll do
As a Change Management Senior Solution Specialist, in the Organization Transformation practice of Deloitte's USDC Human Capital team, you will use data-driven solutions to address the human factors affecting an organization's ability to reach its strategic objectives.
Align and support our core RICCE values (Respect, Inclusion, Community, Commitment and Excellence)
Utilize Deloitte's proprietary methods and tools to develop the overall Organizational Change Management strategy and detailed plan for the full lifecycle of the technology implementation
Responsible for OCM deliverables and activities (change management, organizational alignment, communications, and training)
Ensure OCM activities are aligned with the overall project timeline and key milestones, and are integrated with other work streams as required
Develop and support change management plans and approaches for commercial and government clients
Experience leading teams, coaching, and mentoring team members
Ensure plans and approaches are accurate, align with industry standards, and incorporate Deloitte's best practices
Structure and conduct interviews and other fact-finding research efforts and synthesize findings into key points
Manage change management workstreams and teams from initial client meetings and concept development through development, review, revision, production, distribution, and evaluation
Identify and recommend creative ideas that will deliver on strategic goals
Proofread/edit all deliverables and provide quality control
Monitor plan and approach results, analyze key metrics, and optimize for continued campaign improvement
Balance multiple assignments and schedule workload to meet established deadlines
Manage client relationships and facilitate client sessions, workshops and interviews
Develop project workplans and timelines, document assumptions and dependencies, identify risks, suggest mitigation strategies and manage workplans to execution
Work well with others in a team environment
Thrive in a dynamic environment with tight deadlines and changing priorities
Strong attention to detail, time management, and follow through
Demonstrate creativity, self-confidence, and flexibility
Exercises strong problem-solving skills with the ability to exercise mature judgement
Demonstrate ability to learn, apply and communicate business-related concepts and ideas
Demonstrate ability to manage ambiguity and apply problem-solving skills
Maintain a high degree of integrity and professionalism
Keep abreast of change management trends and best practices
Participate in presentations to other functional groups within the firm and engage in eminence-building activities within our practice
As part of Deloitte Consulting LLP, our Human Capital professionals work closely with clients around the world to develop effective and efficient people-centered solutions. Our team helps clients define their talent strategy and align it with their executive business vision using innovative strategic frameworks that enhance HR service delivery models, set the stage for continuously improving operational excellence, and reimagines the HR brand.
Strategic shifts such as new products and services, market expansion, evolving growth strategies, innovative technology, new leadership, or mergers and acquisitions, all impact a company's most important asset, their people. With these shifts, the need to align corporate culture, structure and talent with business strategy becomes more urgent. Deloitte's OT practice helps our clients with the critical changes required for success, offering business-oriented and data-driven solutions to drive transformation agendas and achieve high impact, sustainable business results.
Completed Bachelor's degree in related field of study (business, management, human resources, instructional design, education, organizational behavior or psychology), or equivalent experience
Minimum 6+ years of professional experience in a change leadership/management environment (communications, training, change readiness assessment, impact analysis, stakeholder management, leadership alignment, etc.) on engagements in a relevant industry or consulting environment
Minimum two (2) years of relevant experience on technology implementation projects (SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce.com, Workday, SuccessFactors, custom solutions) in a relevant industry or consulting environment
Demonstrated change management experience, building change management strategies, and leading/executing change management activities
Experience leading teams, coaching and mentoring team members
Demonstrated ability to employ research and analytical thinking
Strong attention to detail, time management, and follow through
Excellent teamwork and interpersonal skills
Ability to adapt and operate effectively in ambiguous or rapidly changing environments
Project Management support and Work Plan development experience
Ability to work independently and manage multiple assignments
Strong oral and written communication skills, including presentation skills
Working knowledge and experience of MS Office applications and training development tools (MS Visio, MS PowerPoint, MS Word, MS Excel)
Travel up to 10% annually
Must be willing to live in, or within a commutable distance to the Gilbert, AZ, Mechanicsburg, PA or Lake Mary, FL delivery center(s)
Limited immigration sponsorship may be available
Master's Degree business, management, human resources, instructional design, education, organizational behavior or psychology
Cloud Experience (SAP, Oracle, Workday, etc.)
Risk and issue management background
Experience with training and communication strategies
Strong creative, writing, editing, organizational, and strategic planning skills and a willingness to learn from others
Ability and willingness to acquire a U.S. Security Clearance
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.