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Cushman Wakefield Multifamily
Frankfurt, Germany
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Employee Relations Consultant - Charlotte NC
Job Description: The Employee Relations (ER) Consultant is responsible for delivering employee relations counseling and support to managers and employees of Bank of America/Merrill Lynch via a heavy telephone queue environment. The ER Consultant self manages moderate to high risk cases on a variety of ER topics including but not limited to global bank policy, attendance, performance, behavior and conflict resolution, across multiple lines of business. The role requires consultants to: Thoroughly research all claims to identify root cause of issues and document calls including all relevant, factual narrative of details and rationale for recommendation in case management tool Independently use sound judgment to mitigate risk, weigh t
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