The Employee Success Consultant provides assists with supporting managers and individual contributors through objective coaching, problem-solving and decision-making assistance, guidance and skill-building to ensure employee success with people-related situations. The Consultant is responsible for maintaining up-to-date knowledge of University policies and procedures, and applicable employment and labor laws. Serves as primary point person for assigned departments including AVC Facilities reporting unit.
Duties & Essential Job Functions:
1. Facilitates communication and promotes effective working relationships with employees/managers at all levels and functions, balances employee advocacy with stewardship of University's needs, goals and values; provides direction and support to TCU staff, faculty and administration regarding personal and institutional complaints and issues; collaborates with managers and employees to improve work relationships, build morale, and increase productivity and retention. 2. Serves individuals seeking advice on employee matters by providing coaching and counseling to employees and managers; serves as an objective problem solver. 3. Assists with providing direction on and reinforces consistent and equitable application of employment regulations, laws and TCU policies/procedures; conducts audits; identifies and reports compliance issues; coordinates issues with appropriate resources to help identify a successful conclusion. 4. Consults with managers to develop workplace and job expectations and to address performance issues of employees; assists with clarifying goals and objectives; provides counsel related to documenting, coaching and training; assists with preparing and reviewing formal corrective actions documents, including performance improvement plans; provides strategies for resolving complex and critical employment matters. 5. Formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the university and assigned business units. 6. Serves as liaison between assigned units’ management, employees, and HR functional teams, while handling sensitive and confidential matters with discretion and tact. 7. Assists with the coordination of various HR processes such as onboarding, performance management, 30/60/90 follow up; assists with training employees to ensure timely and complete information is provided; tracks evaluations or 30/60/90 data and consults with supervisors as appropriate. 8. Analyzes HR data for assigned business units to identify opportunities for improvement and implement solutions to align strategy with the mission of the organization. 9. Assists with, and delivers training for departments and individual coaching needs. 10. Assists with the coordination of exit interviews for assigned departments; meets with employees, compiles feedback and maintains program metrics reports. 11. Assists with the review and development of new as well as revisions to existing policies/procedures and employee handbook based on business trends and regulatory updates. 12. Analyzes current processes and procedures and recommends updates to achieve a more effective work flow; regularly maintains process and procedural documentation. 13. Performs other related duties as assigned.
Required Education & Experience:
• Bachelors’ degree in Business, Human Resources, Organizational Psychology, Labor Relations or similar field. • 2 plus years’ experience in human resources, counseling, social work, conflict mediation or related including demonstrated experience managing people-related conflict, team dynamics or employment situations.
Preferred Education & Experience:
• Experience working in higher education setting or in HR role serving multiple stakeholders in separate units. • 1 years’ experience as HRBP or HR generalist.
• Training and/or certification in subject object interviews, Outward Mindset, mediation or restorative justice. • EEOC and Title IX related training or certification through a nationally-recognized organization. • Experience with case management software and documentation.
Knowledge, Skills & Abilities:
• Knowledge of and ability to comply with and keep apprised of applicable legislation, standards, policies and procedures pertaining to Human Resources. • Knowledge of dispute resolution techniques and crisis intervention techniques and ability to react calmly and effectively in emergency situations. • Knowledge of problem solving, interviewing, investigating, and research techniques. • Knowledge of and demonstrated proficiency using an integrated administrative system and current computer software programs. Ability to retrieve and analyze data to create reports. • Skill in facilitating and delivering engaging presentations. • Ability to listen objectively to employee concerns and complaints to recommend appropriate course of action. • Ability to manage multiple, on-going and complex caseloads incidents and complaints that ensures the prompt, effective, and equitable conclusion of matters. • Ability to be discrete and vigilant in maintaining confidentiality of sensitive and private information. • Ability to evaluate, recommend, and implement operational improvements. • Ability to work effectively with a wide range of constituencies in a diverse community. • Ability to work independently and as a member of a team serving a common goal.
Physical Requirements (With or Without Accommodations):
• Visual acuity to read information from computer screens, forms and other printed materials and information. • Able to speak (enunciate) clearly in conversation and general communication. • Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. • Lifting and moving objects and equipment up to 20 lbs.
Work Environment:
• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours. • Travel to various buildings and work locations on campus with occasional off-site travel. • This role is an on campus, in-person position. • There are no harmful environmental conditions present for this job. • The noise level in this work environment is usually moderate.
AA/EEO Statement:
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.
TCU is all about the experience. This is a place where students learn how to adapt to whatever the future might bring, develop critical thinking skills and expand their creativity. With a choice of rigorous academic programs in 130 undergraduate areas of study, 61 master’s level programs and 24 areas of doctoral study, Horned Frogs have opportunities to search for meaning and examine values, yet graduate well-prepared for professional accomplishment. Whether in the fine arts or business or engineering, Horned Frogs can develop their full creative potential here. For example, both MBA and undergraduate students at the Neeley School of Business benefit from an experience ranked at the top by Bloomberg Businessweek and U.S. News & World Report — not in spite of, but because of, the focus on the individual. At TCU, professors love being in the classroom. These mentoring teacher-scholars also conduct well-published, leading-edge research, often with undergraduates at their sides. Horned Frogs live, learn and play 24-7 in a 277-acre setting in a vibrant city. They work out in state-of-the-art recreation facilities, catch Big 12 NCAA athletic competition and participate in 200+ organizati...ons, all without leaving the campus. That’s when they’re not providing thousands of hours of volunteer service to their community, interning in New York or LA, practicing journalism in Washington, D.C., experiencing international business in China or perfecting Spanish in Seville. It’s how Horned Frogs are learning to change the world.
The NAMC NATIONAL ACADEMY OF MANAGEMENT CONSULTANTS is a registered Nonprofit Association USA.
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