Member Value Consultant - iVUE Service (CC&B) Utility
National Information Solutions Cooperative
Type: Full Time
Telecommuting is allowed.
The primary focus of this position is to provide virtual and onsite Business Process Consultation services for the business processes supported by NISC’s iVUE Service (Customer Care & Billing) Solution on the utility side.Strong industry and iVUE Service experience is a must, and experience with iVUE Connect Service is a plus. Experience with UBB (Utility Boradband) is also beneficial, though not a requirement.
The position resides in the Member Value team within the Member Success division, and works closely with an enterprise team of Member Value Consultants and the Account Management team. The mission of the position is to enhance the success of Members and other NISC employees through providing expertise and guidance on industry and solution best practices. The team continues to evolve in how NISC can more effectively add value to Members, so a person with strong initiative and an innovative mindset is the right fit for this team. This position is expected to travel onsite to Member locations up to 6 engagements per year.
What you will do as the Member Value Consultant:
Provide remote and onsite consulting and implementation services to members around product utilization and best practices.
Analyze internal data to prioritize opportunities effectively and provide a plan.
Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices.
Develop and deliver software training to internal and external stakeholders as needed.
Coordinate and present at related workshops and industry related events as needed.
Build tools?to help support the needs assessment of our Membership and how they utilize NISC’s solutions.?
Influence and gain Member interest around implementing new product functionality and/or best practices.
May be asked to record walk through product trainings and recordings with the internal Learning Center.
General expectation is primary focus is within one to multiple products within one to multiple industries.
Maintain an in-depth level understanding of product integrations.
Execute special?projects?with a moderate to high degree of difficulty with independence?as needed or requested.?
May be asked to help participate in NISC’s Member Information Conference, Advisory Meetings and other related events.
May be asked to mentor others.
Proactively engage internal departments and leadership on industry trends related to product road maps and direction.
May provide strategic input to internal and external senior level leaders around product utilization.
Serve as onsite champion and change manager for Member product initiatives.
Low to Moderate level amounts of travel required.
Other duties assigned.
Knowledge, Skills & Abilities Preferred:
8+ years of related experience preferred.
Experience with Utility Broadband service is helpful to this role, although not a requirement.
Advanced?level?knowledge of?business-related?software applications and services.?
Advanced?level?knowledge of the Utility industries?
Advanced?level?knowledge of Project Management processes and theory
Excellent?verbal and written communication skills.?
Advanced?presentation and training skills.?
Excellent?telephone/email etiquette and an ability to deal effectively with Member/Customers.?
Excellent?research and problem-solving skills with an excellent attention to detail.??
Excellent ability to demonstrate effective decision making.?
Excellent ability to set and manage internal and external Member/Customer expectations.?
Ability to travel as often as necessary to meet the goals and objectives of the position.??
Advanced level understanding of change management best practices.
Excellent ability to demonstrate initiative and accountability
NISC’s Shared Values & Competencies:
Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
Bachelor’s Degree in a business-related field or equivalent experience.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.