Ensuring that Stanford is the best led, best managed university in the world, University Human Resources (UHR) supports a culture and environment where Stanford people contribute great things and experience the same. The Client Services team supports departments under the UHR umbrella in delivering university-wide programs for Stanford faculty and staff. As a UHR team member you will have the opportunity to expand your knowledge and skills by taking advantage of our many professional development opportunities. We are also known for our collaborative nature where team members are encouraged to share their ideas, think out of the box and where skill sets are unified to enhance the team as a whole. We strive to encourage our team to have a healthy work/life balance and provide support to achieve this balance. You will be a direct member of our Client Services team reporting to the Senior Director, Client Services.
This position is located at the Stanford Redwood City Campus, and will be considered for an option of hybrid work (splitting time between on-site and remote work) or remote work, subject to operational need.
Your focus: As a Solutions Consultant in the Client Services group within University Human Resources (UHR), you will be responsible for collaborating with UHR leaders and stakeholders to identify and implement process and system solutions while ensuring the effective delivery of HR services.
The Solution Consultant is a key technical adviser to the HR organization and will be expected to maintain knowledge of HR market trends, applications and services in order to do so. The incumbent must be able to articulate technology and service positioning and business value through presentations and solution demonstration. They will identify key business needs and research process and system solutions for meeting those needs.
The Solutions Consultant will collaborate with HR Solutions team members to architect and deliver solutions. They will regularly evaluate systems, monitor the progress and measure success metrics and make recommendations for advancements and improvements. In short, the work of the person in this position will have an immediate and significant positive impact within the Stanford community!
CORE DUTIES:
Lead the elicitation and gathering of business and system requirements.
Lead efforts to ensure that information systems support the organizational mission and objectives and coordinate the process of defining, investigating and solving problems related to business systems and special projects.
Manage, from a client business perspective, the requirements for related systems projects; ensure a high level of client satisfaction by monitoring the delivery of ongoing information systems to the organization.
Lead and coordinate projects to assist business owners in evaluating the potential for automating existing or proposed work functions or processes and assess the feasibility of creating or modifying systems to meet user requirements.
May plan, direct, coordinate, monitor and review the work of others during all phases of the project team's work and coordinate the planning, development and presentation of training for users of business systems.
Manage external vendor or partner relationships.
HR technology projects, conduct discovery sessions with HR and campus stakeholders to build relationships and understand their requirements.
Gain, maintain, and demonstrate deep knowledge of the University's HCM solutions to maintain credibility with stakeholders.
Prepare and deliver value-based HCM software demonstrations.
Partner with Change Management resources to develop a training approach and end user enablement for process / technology projects.
Assist with composing and developing materials including but not limited to: Superior presentations Meeting follow-up materials covering HCM solutions to stakeholders Demo content creation and management as needed System guide creation and management as needed
This position will also be a key contributor to the evolution of the Pinnacle Systems Replacement, partnering on identifying and documenting system implementation requirements and rollout of the new system.
DESIRED QUALIFICATIONS: Bachelor's degree and eight years relevant experience or a combination of education and relevant experience. Experience in enterprise HCM cloud systems development and implementation.
KNOWLEDGE AND SKILLS:
Current knowledge of rapidly changing computer technology.
Extensive experience with enterprise applications and understanding of database driven applications.
Ability to design and document complex business systems.
Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
Strong understanding of the software development life cycle.
Requires knowledge of computer system capabilities, business processes, and workflow.
Project management skills as needed.
Skill in conducting interviews and facilitating group meetings.
Deep HR and Talent Management experience and knowledge
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
Strong listening, negotiation and conflict resolution skills.
PHYSICAL REQUIREMENTS:
Constantly perform desk-based computer tasks.
Frequently sit, grasp lightly/fine manipulation.
Occasionally stand/walk, use a telephone.
Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
WORKING CONDITIONS: Travel locally and cross-university.
WORK STANDARDS:
When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Why Stanford is for You
Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you: Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues. A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care, and caregiving support. A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall or participate in one of hundreds of health or fitness classes. Discovery and fun. Visit campus gardens, trails, and museums. Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
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