This position helps provide multi-faceted IT support to faculty, staff, and graduate students, while also overseeing a small team of student technicians who assist in that service. The person in this position will work collaboratively with four other members of the TechZone team in Learning Support Services (LSS) in the College of Letters & Science (L&S). They will also play a role in helping shape our services and spaces to meet the ever-evolving needs of our instructors and students. The Desktop Support Consultant will report to the TechZone Manager.
On a day-to-day basis, the Desktop Support Consultant will primarily work with two other support consultants to handle IT support requests that come into our help desk. The work will be hands-on, technical, consultative, or all of the above. Additionally, this person will provide primary oversight of a small team of student hourly employees, working with colleagues to hire, schedule, train, and supervise that team.
Learning Support Services proudly supports teaching, learning, research, and administration. We provide equipment for instructor use in instructional settings; support and supervision for a large, drop-in, general use computer lab; support for several smaller instructional computer labs and technology-equipped meeting rooms; oversight of cybersecurity at the College level; and departmental IT support to faculty and staff in 20 L&S departments, centers, and institutes in 12 buildings.
The successful candidate will have excellent organizational and problem-solving skills, exhibit both attention to detail and big-picture perspective, and have the ability to develop effective working relationships with a wide variety of faculty, staff, and students. They will work collaboratively with other LSS staff to deliver exceptional service and support to the faculty, staff, and students who use LSS services and facilities.
Delivers strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation. Develops and provides training to end users.
50% Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
10% Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
10% Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs
10% Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services
20% May plan, schedule, assign, and review work of individuals or for a defined project, program, or function
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Minimum $55,000 ANNUAL (12 months) Depending on Qualifications
How to Apply:
Please click on the "Apply Now" button to start the application process.
To apply for this position you will need to upload a cover letter, resume and contact information for at least three professional references, including your current supervisor. References will not be contacted without advance notice.
Your cover letter should address your qualifications as they pertain to the qualifications listed above.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.