We are looking for a Senior Consultant to join our Performance Improvement department!

The Senior Performance Improvement Consultant is responsible for independently facilitating complex, large cross-functional performance improvement projects and design challenges of varying scope. The Senior Performance Improvement Consultant supports and provides strategic guidance to cross-functional process improvement teams to achieve the organization's mission and goals and to ensure compliance with accreditation, licensing and regulatory requirements.

The Senior Performance Improvement Consultant supports Performance Improvement Staff in the preparation, facilitation and follow-up of improvement team meetings, compiling and creating graphical displays of data, developing presentations and employing project management skills to ensure goals are achieved within the specified timeframes. Responsible for coaching and providing thought partnership with senior leadership, participating in the annual quality strategic planning process and any regulatory or accreditation survey that includes review of performance improvement processes.

Why work here?

Beyond an outstanding benefits package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of care we strive for.

Primary Duties and Responsibilities

• Utilizes project management tools to oversee and review activities, deliverables, and deadlines across the project portfolio. Creates, updates, and reviews project work plans, prioritizes work, and manages multiple project teams to meet key deliverables, timelines, and budgets. Proactively identifies potential project barriers and delays and manages competing priorities and relationships with stakeholders, champions, strategic partners, and executive sponsors to resolve issues. Facilitates oversight committees.
• Utilizes knowledge and understanding of advanced qualitative and quantitative data to synthesize information and extract key insights. Assures integrity of data sets and data elements through routine and systematic procedures. Develops alternative solutions to overcome data limitations.
• Applies a broad range of performance improvement tools and methodologies (e.g. Human-centered Design, Lean, and Six Sigma), and problem-solving techniques to identify opportunities for improvement and facilitate change. Supports health system monitoring efforts and management dashboards. Applies research design and methodology to produce publishable results. Conducts ethnographic research for building a sense of empathy with constituents and capturing qualitative insights on the human condition.
• Provides concise reports of activities and results to support decision-making for a variety of performance improvement projects. Regularly communicates and provides program/project updates to project teams. Identifies key touch points for stakeholder/organizational communication and communicates verbally and in writing to a variety of audiences internally and externally. Prepares and presents reports to all levels of health system employees, medical staff members, and senior management.
• Proactively acquires subject matter expertise by researching best practices and regulatory guidelines from several sources. Provides consultation and shares expertise with stakeholders/clients across the organization.
• Educates, coaches, and mentors department staff, frontline and senior leadership. Conducts just-in-time and planned training to educate members of interdisciplinary improvement teams on performance improvement methods and tools to enhance their ability to achieve performance improvement goals.

Qualifications:

• Bachelor's Degree in a related field (e.g., business, engineering, mathematics)
• Five (5) years of progressive responsibility in the application of process improvement and statistical process control methodologies
• Progressive experience with independently facilitating performance improvement teams
• Knowledge of health care regulations, accreditation, and licensing requirements
• Experience in sophisticated process improvement methodologies, project management, and team facilitation
• Proficiency in applying principles, concepts, and techniques of quality/performance improvement
• Experience designing, developing, and delivery of training programs

Preferred Qualifications:

• Master's Degree preferred
• Two (2) years of work experience in an acute health care setting

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