The USC Viterbi School of Engineering seeks a Computer Services Consultant II (CSC II) to join the Viterbi Information and Instructional Technology (VIIT) team. The Computer Services Consultant II provides IT support to the Viterbi School. Responsibilities include maintaining the instructional computing labs, A/V equipment support, user support for the faculty, staff and student workers. The position also assists with the repair, maintenance, deployment and support of the Viterbi School computers, printers and associated peripherals. The USC Viterbi School is committed to increasing diversity of its staff and welcomes applications from women, African Americans, Hispanic Americans, Native Americans, veterans, and individuals with disabilities.

Primary Responsibilities Include:

• Provides first and second level computer support for faculty, staff, and student workers; escalates requests/issues as appropriate to Viterbi IT management.

• Setup, administers and maintains labs as directed.

• Coordinate the maintenance of all A/V equipment, and peripherals.

• Support set up and tear down of A/V equipment for meetings and/or conferences.

• Assists in maintaining records and inventory of IT resources.

Other Responsibilities:

• Stay informed of new developments and technologies in IT and instructional technologies.

• Perform other related duties as assigned or requested.

• Performs evening, weekend or holiday work if necessary to meet deadlines or solve specific problems.

• Develops system documentation and user support procedures.

• May be required to travel between different locations where the Viterbi School has a presence.

• May be required to make house calls for users.

Job duties may be added or modified as needed.

Diversity, equity, and inclusion are central to the mission of the USC Viterbi School of Engineering. Viterbi staff are expected to facilitate a culture of support and service, to model civility and respect across all facets of their work, and to maintain the highest ethical standards and to maintain strict confidentiality across all facets of their work. The Administrative Assistant is expected to demonstrate impeccable ethics and collegiality, and to promote an environment that fosters inclusive relationships and upholds principles of the USC Code of Ethics.

Preferred Qualifications:

• Bachelor’s degree in Computer Science or IT‐related studies with two‐year experience in university computing environments. Combined experience/education may substitute for minimum education.

• Significant experience supporting Mac OSX (10.4 and up), and Microsoft Windows (7 and up).

• Basic understanding of computer networks.

• Ability to work independently.

• Ability to take ownership of tasks from start to finish keeping all stakeholders updated on progress.

• Excellent organizational, communication, and customer service skills.  Possess a customer focus and a track record of providing the highest level of customer service.

• Experience working in a team‐oriented and collaborative environment.

• Experience in a managed desktop environment and computing lab computer administration

• Experience setting up classroom computers using various disk imaging software.

• Analytical and excellent at troubleshooting software applications, hardware, and peripherals at the desktop level.

• Strong documentation skills.  Ability to present ideas in user‐friendly language.

• Able to effectively manage multiple priorities and adapt to constantly changing priorities.

• Strong sense of urgency and can‐do attitude.

• Ability to work within the pre-defined policies and procedures of the Department.

Additional Information:

Work Modality: This is an onsite position at USC’s University Park Campus located in Los Angeles, California.

Pay Range: The hourly rate range for this position is $34.87- $38.80. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope of responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Applicant Documents:

A resume/CV and a cover letter are required. Please feel free to upload your application materials in a single document.

USC and the Viterbi School:

The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

Founded in 1905, the USC Viterbi School of Engineering is named for Andrew Viterbi who developed an algorithm to connect the world’s citizens. Similarly, the school, located in Los Angeles, a global center for arts, technology and international business in the heart of the Pacific Rim, is a hub for entrepreneurship that connects students from 64 countries.

USC Viterbi is a pioneer in restoring sight to the blind; restoring memory to sufferers of Alzheimer’s; and socially assistive robots to aid seniors with stroke or children with autism. It is the home of the first operational quantum computing center in academia. Our alumni include Neil Armstrong, first human on the moon; A.C. Mike Markkula, co-founder of Apple; and Wanda Austin, former CEO of the Aerospace Corporation.

The USC Viterbi School is consistently ranked among the top graduate programs (U.S. News and World Report). Under the leadership of Dean Yannis C. Yortsos, the school helped re-imagine the 21st century engineer, pioneering the Grand Challenge Scholars Program in schools across the globe. Our mission is to serve California, the nation and the world. At USC Viterbi, we call this the enabling power of Engineering+.

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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