The Senior Performance Improvement Consultant (Sr. PIC) provides leadership and technical expertise in the implementation of the OHSU Performance Excellence System (OPEx) in service to OHSUs and the SON's strategic plans. This individual provides advanced internal consultation and coaching to Senior Administrative Leadership, Faculty Leadership, and Staff. Additionally, they provide focused coaching, training, and development to Faculty and Administrative Leadership, Improvement Group Leaders, and other SON employees engaged in improvement and strategic work. The Sr. PIC participates in coaching and training other PI Consultants both within the Quality Management Department and in other departments. They facilitate A3 Planning with select organizational strategies and goals. The Sr. PIC has a dynamic leadership role involved in developing and improving components of the OHSU and SON's OPEx Deployment Plan and acts as the assigned PI Consultant to more complex and strategic priorities. Candidates must possess and develop a deep understanding of OPEx methods and management systems.
Function/Duties of Position
Strategy Deployment (45%)
Utilizes A3 structured problem-solving methodology at all levels of the organization.
Effectively uses Daily Management Systems, Improvement Rounds, Standard Work, Kaizen, and Visual Management to achieve and sustain performance.
Works with the identified Sponsors, Process Owners, and Improvement Groups to organize strategic and improvement work to achieve our strategic objectives and goals.
Works with the Dean's Executive Council, the Leadership Council, and the SON Project Manager to design, revise, and improve strategic planning and deployment plan and methods.
Serves as an expert consultant and advisor in performance improvement methodologies.
Coaches Senior Leadership, Sponsors, Process Owners, and Improvement groups in the use of strategy deployment, performance improvement, and change management tools and expertise.
Determines the appropriate improvement model to use for identified performance improvement projects.
Helps build internal capability by coaching others to conduct their own assessments and improvement events.
Recommends specific monitoring activities and daily management to assure improvement sustainability and control.
As needed, serves as expert advisor and trainer in specific performance improvement software tools.
Leads complex improvement initiatives using advanced OPEx methods and tools.
Drives improvement to positively achieve key OHSU and SON priorities and objectives.
Promotes and models change management tools and approaches.
Establishes standard work and daily management systems to assure that improvements are sustained.
Develops and implements new pieces of training as needed.
Leads training sessions throughout the year to drive the development of improvement culture and internal capability for strategy deployment.
Identifies specific needs for self-development and implements plans to achieve professional growth to remain an expert in the concepts and processes of quality and performance improvement and strategy deployment.
Attends, participates in, and leads professional meetings and committees; remains current in new trends and innovations.
Bachelor's Degree in healthcare, science, business, engineering, or statistics.
Evidence of relevant continuing education in the area of performance improvement and project management.
Seven (7) years of experience in performance improvement.
Job-Related Knowledge, Skills, and Abilities (Competencies)
Demonstrated training skills and facilitation abilities with evidence of successful lean Six Sigma projects.
Evidence within the last two (2) years of project management skills, working with teams requiring self-direction, and effective written and verbal communication skills.
Evidence within the last two (2) years of projects demonstrating detail-oriented and organizational skills.
Demonstration of previous performance supported with empirics - such as reductions in process implementation time, cost savings, and improvements in productivity.
Ability to work effectively as part of a team.
Expertise in office automation computer software including word processing, PowerPoint, spreadsheets, flow diagrams, and statistical programs.
Basic understanding of statistical and data analysis.
Registrations, Certifications, and/or Licenses
Six Sigma Black Belt Certification and/or Lean Certification.
Master's degree in any field
Previous experience as a Project Manager.
Previous experience in training and coaching.
Registrations, Certifications, and/or Licenses
Six Sigma Master Black Belt or other training/coaching certification.
Change management certification.
Normal office environment. The schedule for this position is typically M-F, 8 am - 5 pm with variability depending on project needs. This position is eligible for hybrid remote work. Hybrid remote positions are defined as those that include work that can be performed remotely and essential functions that must be performed at an OHSU Work Site. These functions include but are not limited to backup coverage for other team members, on-site meetings, events, and training; and any time the supervisor or the Dean of the School of Nursing requests an on-site presence. This position's eligibility for hybrid remote work is subject to change at any time based on the needs of the School.
Physical Demands & Equipment Usage
Extensive computer use. Probable travel to regional campuses, approximately three (3) times per year.
As one of Portland's largest and premier employers, OHSU is committed to providing comprehensive, affordable, and customizable benefits for our employees. OHSU's medical plans offer comprehensive coverage with access to the best physicians and hospitals, including the award-winning care we provide at OHSU. Most full-time employees do not pay any amount for employee-only coverage for medical, dental, and vision coverage. Our total rewards package includes 26 days of PTO*, 9 paid holidays*, professional development/training opportunities, employee discount programs, retirement plans, and options for tuition reimbursement in addition to many other benefits.
*Prorated based on FTE.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm