Grow your career at Cedars-Sinai!

The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report???s ???Best Hospitals 2024-25??? rankings. When you join our team, you???ll gain access to our groundbreaking biomedical research facilities and advanced medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role:

The Senior Business Operations (Digital Transformation) Consultant??for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars-Sinai.

• Enhance our ability to deliver seamless digital experiences to our patients.
• In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
• Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.??
• Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
• Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai???s strategic goals.

Experience Requirements:

Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry. 5 years experience preferred.??

Healthcare environment experience required.

Familiar working with product and clinical operational teams.

Understanding of Web technologies and functions.??

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Educational Requirements:

Bachelor???s degree in Healthcare Leadership/Management, Business, or related field.

Master???s degree preferred.

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