Advanced Technical Support Consultant


Job Identification: 17811
Posting Date:
Job Schedule:
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Degree Level:

Job Description:
What We Are Looking For

The Advanced Technical Support Consultant will address common and complex technology situations, working directly with clients, and serving as a resource to partner with other Baylor's ITS and academic technology resources and vendors as needed. This position reports to the Assistant Director of Advanced Technical Support

An Associate's degree and one year of relevant work experience is required. Bachelor's degree with three years of relevant experience in an academic technology environment is preferred.

The successful candidate will have:

• An ability to relate to end-users having various levels of technological aptitude
• Exceptional customer service skills with a passionate drive to exceed expectations
• An ability to effectively coordinate and manage multiple incidents and tasks
• A deep working knowledge of Windows and Apple computing
• Knowledge of standard and complex computer technology
• A working knowledge of enterprise networking and security scenarios
• A collaborative personality able to work among multiple stakeholders
• Strong problem solving, analytical, and time management skills
• Ability to adapt technology needs into Baylor-allowed procedures
• Resiliency, flexibility, and determination in face of setbacks

Applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

• Document work using a collaborative ticketing system
• Assist the Baylor community to meet their technology needs
• Educate the Baylor community on standard hardware, software, policy, and services
• Maintain strong working relationships with the university stakeholders focused on computing technologies
• Maintain knowledge of emerging hardware options
• Configure, and install computers, printers, and other devices
• Assist with hardware, software, and equipment configurations often working with non-standard issues and in collaboration with clients, departmental staff, multiple ITS divisions, and vendor support
• Remain client-support focused while working with faculty, staff, graduate students, ITS Client Services, ITS Network Security, Procurement, and vendor sales and support staff
• Perform other duties as assigned to support Baylor's mission and comply with university policies
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!


About Us:
Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor's commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/17811







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