Job DescriptionThe Sr. IT Solutions Center Consultant carries out day-to-day service desk customer support activities. This position provides first- and second-line technical support through a variety of support channels, including (but not limited to) telephone, email, and online self-service. Support activities include providing direct technical assistance to University faculty, staff, and students for all computer equipment used on campus. This position acts as a high-level technical resource for supporting complex systems, software suites, databases, networks, and workstations for IT Solutions clients. The position requires the technical ability to provide support for multiple products and services, including (but not limited to) networks, client/server systems,