Job TitleCustomer Service ConsultantJob Description SummaryThe Customer Experience Consultant will provide dedicated on- site client support and for ensuring that account KPIâ™s are met or exceeded as they relate to helpdesk activities. This role reports into the centralised CXC however it is expected that this role will interact daily with the on-client site Facilities and Asset Managers to drive optimal outcomes for the client.Job DescriptionThe Customer Experience Consultant is responsible for:Financial - Ensure KPIs are met or exceeded Customer - Focus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort Adhere to defined Cushma