Role and Responsibilities

Client Service & Delivery

·      Design and deliver HR solutions tailored to each client’s unique workforce challenges.

·      Focus on risk mitigation, employee experience, and operational excellence.

·      Develop common HR solutions such as handbooks, job descriptions, processes, and training content aligned with current employment laws and best practices.

Project Management & Prioritization

·      Effectively manage client workloads using Trello and QuickBooks Workforce.

·      Accurately estimate time commitments, track tasks, and proactively address scope creep or anticipated delays.

·      Collaborate closely with the Client Success Manager for task review, time audits, and project approvals.

Performance & Professional Excellence

·      Maintain a minimum 85% billable utilization rate, deliver high-quality work with minimal revisions, and consistently meet deadlines.

·      Contribute to internal process improvement efforts and support the refinement of delivery tools and systems.

Business Development Support

·      Consultant is expected to identify and escalate business opportunities through client engagement and networking.

·      Contribute to growth efforts through lead sharing, service excellence, and participation in business development initiatives tied to team performance.

Qualifications

·      Bachelor’s degree in HR, Business, or a related field preferred

·      5+ years of hands-on HR experience and a strong generalist background.

·      PHR or SHRM-CP or higher certification is highly desirable.

·      Exceptional project management skills, high attention to detail, and the ability to thrive in a fast-paced, deadline-driven environment.

·      Proficiency in Microsoft Office is required, and familiarity with Trello, QuickBooks Workforce, Canva, and MailChimp is a plus.

·      Strong written and verbal communication is essential, as is the ability to operate with autonomy and accountability.

Working Conditions

·      Primarily hybrid work in the United States but must live within 50 miles of a key regional area (such as Tulsa or Oklahoma City, OK; Wichita, KS; Dallas, TX; Kansas City, MO)

·      Must have a reliable computer and internet connection.

·      Must have a private, distraction-free home workspace that protects the confidentiality of client information (both verbal and written) and supports professional virtual meetings.

·      Occasional travel (up to 20%) for client meetings, team gatherings, or industry events (must have valid driver’s license).

·      Standard office hours; occasional overtime

·      Ability to sit or stand for extended periods, lift up to 25 pounds occasionally.

Key Performance Indicators:

·      Regulatory Compliance: 100% compliance with all HR regulations and standards.

·      Client Satisfaction: Achieve and maintain an 80% client satisfaction rate.

·      Project Completion: 100% on-time delivery of all projects and tasks.

·      Response Time: Respond to client inquiries within 24 hours.

·      Utilization Rate: Achieve an 85% utilization rate on billable hours.

·      Timecard Accuracy: 100% match with Trello-tracked tasks

·      Quality Rating Score: Meet or Exceeds

·      Lead Sharing: At least one qualified lead per quarter