Role and Responsibilities Client Service & Delivery · Design and deliver HR solutions tailored to each client’s unique workforce challenges. · Focus on risk mitigation, employee experience, and operational excellence. · Develop common HR solutions such as handbooks, job descriptions, processes, and training content aligned with current employment laws and best practices. Project Management & Prioritization · Effectively manage client workloads using Trello and QuickBooks Workforce. · Accurately estimate time commitments, track tasks, and proactively address scope creep or anticipated delays. · Collaborate closely with the Client Success Manager for task review, time audits, and project approvals. Performance & Professional Excellence · Maintain a minimum 85% billable utilization rate, deliver high-quality work with minimal revisions, and consistently meet deadlines. · Contribute to internal process improvement efforts and support the refinement of delivery tools and systems. Business Development Support · Consultant is expected to identify and escalate business opportunities through client engagement and networking. · Contribute to growth efforts through lead sharing, service excellence, and participation in business development initiatives tied to team performance. Qualifications · Bachelor’s degree in HR, Business, or a related field preferred · 5+ years of hands-on HR experience and a strong generalist background. · PHR or SHRM-CP or higher certification is highly desirable. · Exceptional project management skills, high attention to detail, and the ability to thrive in a fast-paced, deadline-driven environment. · Proficiency in Microsoft Office is required, and familiarity with Trello, QuickBooks Workforce, Canva, and MailChimp is a plus. · Strong written and verbal communication is essential, as is the ability to operate with autonomy and accountability. Working Conditions · Primarily hybrid work in the United States but must live within 50 miles of a key regional area (such as Tulsa or Oklahoma City, OK; Wichita, KS; Dallas, TX; Kansas City, MO) · Must have a reliable computer and internet connection. · Must have a private, distraction-free home workspace that protects the confidentiality of client information (both verbal and written) and supports professional virtual meetings. · Occasional travel (up to 20%) for client meetings, team gatherings, or industry events (must have valid driver’s license). · Standard office hours; occasional overtime · Ability to sit or stand for extended periods, lift up to 25 pounds occasionally. Key Performance Indicators: · Regulatory Compliance: 100% compliance with all HR regulations and standards. · Client Satisfaction: Achieve and maintain an 80% client satisfaction rate. · Project Completion: 100% on-time delivery of all projects and tasks. · Response Time: Respond to client inquiries within 24 hours. · Utilization Rate: Achieve an 85% utilization rate on billable hours. · Timecard Accuracy: 100% match with Trello-tracked tasks · Quality Rating Score: Meet or Exceeds · Lead Sharing: At least one qualified lead per quarter |