The ERP Business Consultant supports the technology needs of the Michigan Medicine Inventory and Supply Chain Solutions community, playing a critical role in planning for and transitioning to next-generation cloud ERP applications. The consultant serves as the functional expert for the M-Pathways Financials and Physical Resources System Inventory Management module (PeopleSoft), providing ongoing use, maintenance, and optimization of inventory management systems. This position works directly with customers to gather and analyze requirements for changes to business processes and information systems, documents business and technical requirements, resolves dependency and integration issues, and develops and documents designs for new and existing applications. The consultant identifies opportunities for improvement, recommends and implements enhancements, and executes comprehensive test plans to support system improvements, infrastructure changes, software upgrades, and new releases. Daily responsibilities include providing operational support for assigned applications, evaluating and prioritizing requests, troubleshooting issues, following up with customers to ensure resolution, and leading multiple, concurrent projects by delegating tasks according to staff experience and skill levels. The consultant participates in a support rotation for the Information Systems suite including TeamDynamix (TDX) and other web-based platforms and actively coordinates with developers, service support groups, and vendors to efficiently resolve incidents and technical requests. The role also utilizes GitHub for tracking/reporting issues, managing project tasks, and fostering collaboration across teams. Because the inventory systems directly impact patient care, the consultant must occasionally be available for callback support outside normal business hours, including nights, weekends, and holidays, to address urgent issues and maintain critical systems continuity. Work from home permitted up to 100%.

Minimum Requirements

Master's degree in Business Analytics, Information Systems, or a closely related field + 3 years of experience in a higher education clinical healthcare environment as an ERP Business Consultant or Analyst specializing in supporting Pinnacle telecommunications and billing application, as well as the Service Request System (SRS).

The University of Michigan is an equal opportunity employer. Background check and drug screen required upon offer acceptance. 

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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