As a Leasing Consultant, you are the first point of contact for prospective residents and play a crucial role in leasing apartments and maintaining high occupancy rates. You are responsible for showcasing rental properties, providing exceptional customer service, and guiding prospective residents through the leasing process.
Responsibilities:
Leasing and Rental Activities:
Greet and assist prospective residents, providing tours of available units and amenities.
Present rental properties in a compelling manner, highlighting features and benefits to prospective residents.
Answer inquiries from prospective residents regarding rental rates, lease terms, amenities, and community policies.
Follow up with prospective residents to encourage lease signings and secure rental commitments. It is expected all Leasing Consultants maintain a 33% closing ratio as is the nationwide average.
Process rental applications, verify income and ensure the application is fully completed and all required documentation is provided.
Prepare lease agreements and rental documents, ensuring accuracy and compliance with leasing policies and regulations.
Inspect vacant units to ensure they are in made ready condition for new prospective residents and move ins.
Walk and inspect common areas, all amenities and model units daily to ensure the tour path is in excellent condition.
Customer Service and Relationship Building:
Build rapport with prospective residents and establish positive relationships to facilitate leasing activities.
Provide exceptional customer service throughout the leasing process, addressing inquiries, concerns, and requests promptly and professionally.
Maintain ongoing communication with current residents to ensure satisfaction and address any issues or concerns.
Assist with resident functions both during and outside normal business hours as needed.
Marketing and Outreach:
Assist in developing and implementing marketing strategies to attract prospective tenants, - including online listings, social media, and community outreach.
Participate in promotional events, open houses, and property tours to showcase rental properties and attract prospective tenants.
Collaborate with the property management team to develop leasing incentives and promotions to drive leasing activity and maximize occupancy rates.
Administrative Tasks:
Maintain accurate records of leasing activities, rental applications, and tenant correspondence.
Update property management software and databases with leasing information, demographic information, rental rates, and availability.
Assist with lease renewals, lease terminations, and move-in/move-out procedures as needed.
Prepare leasing reports and documentation for management review.
Perform all other duties assigned by supervisor.
Qualifications:
High school diploma or equivalent required; bachelor's degree in business, marketing, or related field preferred.
Previous experience in leasing, sales, customer service, or property management preferred.
Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.
Sales-oriented mindset with the ability to close leasing deals and meet leasing targets.
Knowledge of fair housing laws and leasing regulations preferred.
Proficiency in Microsoft Office suite and property management software.
Valid driver's license and reliable transportation may be required.
Additional Requirements:
Willingness to work flexible hours, including evenings and weekends, to accommodate prospective tenants' schedules.
Ability to work independently and as part of a team in a fast-paced environment.
Certification in leasing (e.g., Certified Leasing Professional) a plus.
Working Conditions:
Office environment with regular on-site visits to apartments.
Some physical activity is involved, such as walking through properties.
