About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Operations Consultant II serves as a facilitator and project manager responsible for the successful planning, coordination, and completion of multiple operational and quality improvement initiatives across a complex healthcare environment. This role partners closely with clinical, operational, and senior leaders to drive process improvement, manage change, and ensure initiatives deliver meaningful operational and patient experience outcomes.

Hybrid position, flexible scheduling.

Essential Functions of the Role

This position requires a high level of autonomy, judgment, and influence, emphasizing practical project management, healthcare operational understanding, and the ability to lead work streams through planning, implementation, and adoption.. The Operations Consultant II plays a key role in managing change resulting from projects and initiatives, ensuring improvements are adopted, sustained, and aligned with organizational priorities.

Key Success Factors

Demonstrated self-direction and results orientation
Excellent data and problem solving skills applying advanced techniques
Design and deliver leadership ready reports, summaries, and visuals
Translate complex data into actionable insights for executives, leaders, and project teams
Monitor post implementation performance and adoption, identifying gaps and leading mitigation efforts
Consulting and/or project management experience
Lead and manage multiple operational and quality improvement projects simultaneously
Anticipate change impacts and risks across departments, providers, and teams
Exceptional oral and written communication skills
Ability to conduct professional presentations for executive level audiences
Ability to prioritize, plan and execute
Proficiency with word processing, spreadsheets, power point, and graphic presentation software
Politically attentive to the dynamic interplay that occurs between systems and sites
Willing to travel 20-60% of the time (local travel)
Critical thinking and data skills

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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